Waktogel Privacy Policy
Your privacy is our top priority at waktogel. This policy explains how we collect, use, and protect your personal information in line with the expectations of users in Malaysia.
1. Information We Collect
We collect the following information from users to provide safe and effective services:
- Account information: name, email address, phone number, and encrypted password.
- Device and browser information: device type, IP address, browser type, and operating system to improve your user experience.
- Local payment information: all transactions are conducted in Malaysian Ringgit (RM), including the payment methods used.
- Cookies and similar technologies: to track user activity and improve site functionality.
- Usage data: betting history, app usage, and activity logs for analytics and security purposes.
2. How We Use Your Information
The information collected is used to:
- Managing accounts, user verification, and security.
- Processing deposit and withdrawal transactions quickly and securely.
- Personalising your experience, including relevant promotional offers.
- Analysing usage to improve our services and platform features.
- Complying with legal requirements and gambling regulations in Malaysia.
3. Cookies & Tracking
We use cookies to collect data on how users interact with our site, enabling us to save user preferences, monitor traffic, and roll out additional features that enhance your experience without compromising your privacy.
Users can manage cookie preferences through their browser settings, though this may affect the functionality of certain parts of the site or app.
4. Data Storage & Security
All your personal information is stored using SSL encryption and the latest security protocols. We take ongoing measures to protect your data from unauthorised access, loss, or unintended disclosure.
Waktogel complies with data management and storage guidelines in accordance with Malaysia's data protection laws.
5. Sharing Information with Third Parties
We will never sell or rent your personal information to third parties. Information is only shared with relevant parties such as payment service providers, identity verification services, or authorities when required by law.
All third-party partners are required to comply with the same security and privacy standards that we uphold.
6. Your Data Rights
You have the right to:
- Access to the personal information we hold about you.
- Correction if your information is inaccurate or out of date.
- Deletion of your personal data if you stop using our services, provided this does not conflict with any legal obligations.
To exercise any of these rights, you may contact our support team at [email protected].
7. Changes to the Privacy Policy
We reserve the right to update this privacy policy from time to time to reflect changes in technology, legal requirements, and industry best practices. Any changes will be communicated via this page and/or in-platform notifications.
Your continued use of the platform after any changes indicates your acceptance of the updated policy.
8. Data Security & Contact Us
Protecting your information is our top priority. We employ the latest technology and conduct regular security audits to keep your data safe from unauthorised access.
If you have any questions or concerns about your privacy and data security, please contact our support team via email at [email protected], and we are committed to responding promptly and resolving your issue.